At Smokers World, we understand the importance of protecting your orders and ensuring your satisfaction with every purchase you make from our website, smokersworldhw.com. We are dedicated to providing you with the best possible service and have implemented a range of measures to safeguard your orders and address any issues that may arise during shipping.
To offer you additional peace of mind, we highly recommend selecting our Package Protection option during checkout. By paying a small percentage of your order subtotal, you can protect your package from unforeseen circumstances that may occur during shipping. Whether it's damage, loss, or theft, our Package Protection service is designed to keep your order safe and secure.
Please note that while Package Protection provides an extra layer of security, it does not guarantee specific shipping speeds. Shipping times are estimates and may vary based on various factors beyond our control, such as weather conditions and carrier delays.
In the unlikely event that your order is lost, stolen, or damaged upon arrival, we want to make sure you're taken care of. We have a straightforward claim process in place to ensure a hassle-free resolution for you:
In some cases, your package may be marked as "delivered" but you have not received it. We understand that this can be frustrating, and we recommend following these steps:
The cost of Package Protection is a small percentage of your order subtotal. The exact percentage may vary, and you can view the cost during the checkout process.
Package Protection covers your order against damage, loss, or theft that may occur during shipping. If any of these issues arise, you can file a claim and receive a replacement order or store credit.
Unfortunately, Package Protection must be selected during the checkout process. Once your order is placed, it cannot be retroactively covered by Package Protection.
If your package is lost or stolen, please file a claim with us. We will investigate the issue and, depending on the circumstances, provide you with a replacement order or store credit.
Yes, you can track the progress of your claim by contacting our support team at firstname.lastname@example.org. They will provide you with updates and assist you throughout the claims process.
To file a claim, please ensure that you wait at least three days (but no longer than 15 days) after the delivery confirmation if your package is marked as 'delivered' but not received. Additionally, claims must be filed within a reasonable timeframe after receiving the order.
If you have any additional questions, concerns, or need further assistance, please don't hesitate to reach out to our dedicated support team at email@example.com. We're here to help you and ensure your satisfaction with our services.